Shipping

Shipping Information – PhoneSwap Store

At PhoneSwap Store, we are committed to delivering your order quickly, securely, and efficiently. All parcels are dispatched with recorded delivery and will require a signature upon receipt to ensure safe delivery. We work with trusted courier partners such as Royal Mail, DHL, and other major carriers to offer flexible and reliable shipping options.

General Shipping Policy

  • All parcels sent by PhoneSwapStore.com are recorded and require a signature on behalf of the recipient.
  • Ensure someone is available at the delivery address to accept and sign for the parcel.
  • Requests to deliver to an alternative address may incur additional charges from the courier.

We aim to dispatch all orders on the same day or the next working day, subject to:

  • Stock availability
  • Payment confirmation
  • Security checks

We rely on third-party courier services like Royal Mail and DHL for actual delivery. While we strive to meet delivery timelines, we cannot be held responsible for delays caused by couriers. No refunds will be issued for completed delivery services, even if delays occur.

Delivery Options & Couriers

1. Royal Mail Dispatch Services

  • Same-Day Dispatch: Orders placed and paid by 3:00 PM on a working day.
  • Next Working Day Dispatch: Orders placed after 3:00 PM.

Royal Mail 1st Class Recorded Delivery

  • Requires a signature upon delivery.
  • Aims to deliver in 1-2 working days, but it can take up to 15 working days.
  • Insurance Cover: Up to £50 in case of loss.
  • Best for: Orders up to £50.

Royal Mail Special Delivery (Guaranteed by 1 PM)

  • Requires a signature upon delivery.
  • Guaranteed next working day delivery by 1:00 PM.
  • Insurance Cover: Up to £500 in case of loss.
  • Best for: Orders up to £500.

Royal Mail Saturday Delivery (On Request Only)

  • Available for Friday orders by request.
  • Insurance Cover: Up to £500.
  • Contact us to arrange this service.

Track Your Parcel:
Track your Royal Mail delivery here: Royal Mail Track Parcel

2. DHL Express Shipping

  • Next Day Delivery (Domestic UK): Reliable for urgent deliveries.
  • International Express: Fast worldwide shipping with real-time tracking.
  • Signature Required for secure delivery.
  • Insurance: Comprehensive cover based on the item’s value.

Track Your Parcel:
Track your DHL delivery here: DHL Track Parcel

3. Other Courier Services (DPD, UPS, Hermes, etc.)

We may also use other trusted couriers based on your location and order size:

  • DPD: Predictable delivery slots with real-time tracking.
  • UPS: Reliable domestic and international shipping options.
  • Hermes: Cost-effective for standard UK deliveries.

Each service includes tracking numbers and signature confirmation for added security.

In-Store Pickup – Collection in Person

  • Available only if you or a courier can collect directly from our store.
  • Do NOT select this option if you require home delivery.
  • Bring valid ID and your order confirmation when collecting.

Important Shipping Information

  • Your order will be delivered to the address provided during checkout, so double-check all details, including postcode and house number.
  • PhoneSwapStore.com is not responsible for parcels lost or returned due to incorrect or incomplete address information.

If a parcel is undelivered and returned to us:

  1. Cancel & Refund: We will refund the amount paid, minus delivery costs.
  2. Re-Delivery: We can re-send the parcel once you cover the return and new delivery costs.

Ensure sufficient time when placing your order to avoid delays. This policy does not affect your statutory rights.

How to Track Your Parcel

You will receive a tracking number via email once your order has been dispatched.

International Shipping

  • We offer international shipping with reliable couriers like DHL, UPS, and Royal Mail International.
  • Customs duties and import taxes may apply depending on your country’s regulations.
  • Delivery times vary based on destination, courier, and customs clearance.

Refunds & Cancellations

  • We cannot issue refunds for completed delivery services, even if delays occur.
  • We reserve the right to cancel orders and refund payments if delivery issues arise.

Need Help with Your Delivery?

For shipping-related queries, contact our support team:
Email: sales@phoneswapstore.com
Phone: +44 208 520 4965

We’re here to assist you with tracking, delivery updates, and any concerns regarding your order.