Grades info

Grades Definition: Buying Confidence in Every Device

When it comes to purchasing a smartphone or tablet, understanding the condition of the device is crucial. At PhoneSwap Store, we offer a clear grading system to ensure that you know exactly what to expect from your purchase. Our commitment to quality and transparency is aimed at providing you with the best possible shopping experience.

1. New

  • Definition: A brand-new, unused, unopened device in the original sealed packaging with all original accessories.

  • What to Expect: When you choose a "New" device, you're getting a product that has never been used, opened, or tampered with. It's as fresh as it gets, coming in its factory-sealed box with all accessories.

2. Pristine

  • Definition: A like-new device, fully tested and verified to be functioning correctly, with no signs of use on the screen or body. Comes with all original accessories.

  • What to Expect: Pristine devices are nearly indistinguishable from brand-new ones. They've been carefully inspected and are in impeccable condition.

3. Excellent

  • Definition: A fully tested and verified functioning device with very light, hardly visible signs of use on the screen and body. Comes with a USB charging cable and an eject pin.

  • What to Expect: Excellent devices are in great shape, with minimal cosmetic wear. They've been thoroughly tested to ensure they work flawlessly.

4. Good

  • Definition: A fully tested and verified functioning device with light but visible marks and signs of use on the screen and body. Comes with a USB charging cable and an eject pin.

  • What to Expect: Good devices have some wear and tear but are still in good working order. They may have minor cosmetic imperfections but offer excellent value.

5. Average

  • Definition: A fully tested and verified functioning device with obvious signs of use on the screen and body, and possible dents and chips on the body. Comes with a USB charging cable and an eject pin.

  • What to Expect: Average devices have more visible wear, but they've been checked to ensure they function properly. They may have noticeable cosmetic blemishes.

At PhoneSwap Store, we stand behind the quality of our second-hand phones and tablets. Each device undergoes a rigorous 40-point quality control program to ensure it's in full working order. We're confident in the products we sell, but we also understand that sometimes preferences change. That's why we offer a 14-day return policy, so you can exchange your purchase if you're not completely satisfied.

But that's not all! At PhoneSwapStore.com, we're not just about selling. We're also in the business of buying and swapping. If you have an unwanted smartphone, tablet, or iPad that you'd like to turn into cash or trade in for a newer model, contact us or visit our store at 138 High Street, Walthamstow, London, E17 7JS. We're here to help you get the most out of your devices, whether you're buying, selling, or swapping.